Refund policy

Refunds, returns, and exchanges

We accept exchanges up to 14 days after delivery only if the item is unused and in its original condition, and the mistake is on our part. We do not accept exchange due to change of mind, so please shop mindfully and carefully. We do not accept returns unless it is an item of clothing and we have ran out of the size you require and we will refund the full order amount minus the shipping costs for the return.

Unfortunately, we cannot accept returns on sale items or gift cards.

In the event that your order arrives damaged in any way, please email us as soon as possible at jessthechen@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jessthechen@gmail.com.

If you have any further questions, please don't hesitate to contact us at jessthechen@gmail.com.