Shipping & FAQs

Yes, for domestic customers it's $100 AUD and over and for international it's $200 AUD and over. 

Typically, delivery times range from 5-10 business days for orders within Australia and 10-20 business days for international orders. However, it's important to note that unforeseen circumstances such as a pandemic or natural disaster may lead to occasional delays, extending the delivery period to 30-40 days. We appreciate your understanding and patience during such exceptional situations.

Yes we do, we only offer Standard Air Mail which includes tracking. Please see list here:

Asia
Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Bangladesh, China, India, Macao SAR, Myanmar (Burma), Nepal, Pakistan, Sri Lanka, Taiwan, Vietnam

Oceania
Fiji, New Caledonia, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Tonga, Vanuatu

UK & Europe
Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Croatia, Estonia, Greece, Hungary, Iceland, Romania, Serbia, Slovakia, Slovenia, Ukraine

North America
USA, Canada

Everywhere Else
United Arab Emirates, Algeria, Egypt, Ethiopia, Libya, Madagascar, Mauritius, Morocco, Senegal, Somalia, South Africa, Tunisia, Uganda, Zambia, Armenia, Azerbaijan, Jordan, Lebanon, Palestinian Territories, Qatar, Saudi Arabia, Türkiye, Albania, Luxembourg, Bahamas, Barbados, Costa Rica, El Salvador, Mexico, Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, South Georgia & South Sandwich Islands, Uruguay, Venezuela

Exchanges must be actioned within 14 days of purchase. The return postage is the customer's responsibility, so please choose wisely!

Unfortunately, we do not do refunds unless the clothing item needs to be exchanged to another size and said size has been sold out. 

If there is an error on our part, please reach out to us, and we'll gladly send you the correct item at no additional cost. However, in the case of an error on your end, we regret to inform you that we won't be able to issue a refund.

Yes! Please shoot us a message over here or email jessthechen@gmail.comand we'll respond as soon as we can :) Alternatively, we also have Faire. 

UNISEX TSHIRT SIZE GUIDE*

SIZE	SHOULDER	CHEST	HEM	LENGTH
M	46cm	102cm	22cm	69cm
L	48cm	108cm	23cm	71cm
XL	55cm	120cm	26cm	74cm
2XL	58cm	126cm	27cm	78cm
3XL	60cm	132cm	28cm	80cm

*Please allow 1-2cm room for error. If you are in between sizes, we recommend you go the larger size.